Reference

Clear Privacy Policy for your account

Your karamba Privacy Policy explains what we collect when you open an account, enter Live Casino or Spaceman, and use DANA, OVO, GoPay or QRIS.

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What our policy covers for you

karamba Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy rights start with knowing why each detail is requested. When you create your account, we ask for sign-in details, contact details, age check details, and wallet activity so we can keep your profile usable and your transactions traceable. If you deposit through DANA, OVO,

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GoPay or QRIS, we keep payment references, timestamps, status codes and matching account records; we do not need your wallet password. When you open Sportsbook, Bingo, Royal Fishing or Live Casino, we may record session logs, device type, IP region, game category and risk signals to
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protect your account and meet operational duties. Access to any service depends on local law, and the Privacy Policy explains how that affects collection, retention, sharing and deletion requests.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach us about your data

Privacy questions should reach the team that can check your account record, not a general inbox.

Live chat privacy route Open chat from the lobby footer between 09:00 and 23:00 WIB, choose Account, then Privacy. We may ask for your registered email and the last DANA, OVO, GoPay or QRIS reference.

Email request record Send privacy requests through the support email shown inside your account. Use the subject Privacy Request and include your username, device type, and whether you want access, correction, deletion or cookie help.

Account security check For urgent login concerns, go to Account, Security, Active Sessions on your mobile browser. If a session looks unfamiliar, contact us before sending identity files or payment screenshots.

DATA CARE

How we handle privacy work

A clear Privacy Policy only matters if our daily account flow follows it. We limit data access by role, keep wallet checks tied to your account record, and separate support messages from…

Account creation data

When you join, we collect the details needed to create your profile, check account uniqueness and secure login. We use the same record when you ask support to correct spelling or contact details.

Payment trail handling

DANA, OVO, GoPay and QRIS records help us match deposits and withdrawals to your account. We store status codes, transaction time and reference numbers, not your wallet PIN or external app password.

Cookies and device logs

Cookies keep you signed in, remember language settings and help us spot account misuse. On Chrome for Android, you can open Settings, Site settings, Cookies to change browser-level choices.

Game session records

When you open Live Casino, Rocket Crash or Sportsbook, session records may include time, game category, stake actions and device signals. These records support wallet balance checks and account safety reviews.

Retention choices

We keep data only for account operation, dispute handling, security checks and duties that apply to the service. When data is no longer needed, we remove it or separate it from your profile.

Change requests

You can ask us to correct contact details, send a copy of account data or remove data where local law permits. We may verify your identity before changing anything sensitive.

Privacy Policy questions answered clearly

These answers focus on the privacy points you are most likely to search before opening or managing an account. They explain what we collect, how wallet records are handled, when cookies apply, and how you can contact us about your rights.

We collect account details such as your sign-in data, contact details, device signals and verification records. These help us create your profile, protect access and connect your activity to the correct wallet.

Yes. The policy explains that we store transaction references, times, payment status and account matching records for DANA, OVO, GoPay and QRIS. We do not ask for your wallet PIN or external app password.

Cookies help keep you signed in, remember basic choices and flag unusual account activity. You can change browser settings, but blocking some cookies may affect login, wallet display or game-session checks.

You can request a copy through live chat or the support email shown inside your account. We may verify your identity first, then prepare the account data we can share where local law permits.

Contact support with your username, registered email and the detail that needs correction. For sensitive changes, we may ask for an account security check before updating your profile or payment contact record.

We keep privacy request records long enough to handle the request, confirm the outcome and maintain a service record. Retention depends on the request type, account status and duties that apply to us.

Use live chat from 09:00 to 23:00 WIB or the support email inside your account. Choose the Privacy route, include your registered email, and describe whether it is about access, correction, cookies or deletion.

Clear Privacy Policy for your account

Reach us about your data

How we handle privacy work

Account creation data

Payment trail handling

Cookies and device logs

Game session records

Retention choices

Change requests

Privacy Policy questions answered clearly

01 What data does karamba collect when I open an account?

02 Does the Privacy Policy cover DANA, OVO, GoPay and QRIS?

03 How do cookies affect my account privacy?

04 Can I ask for a copy of my account data?

05 How do I correct my registered details?

06 How long does karamba keep my privacy request?

07 Who should I contact about a privacy concern?

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